Terms of Service

1. Acceptance of Terms

By accessing or using Appeal Pro ("Service"), operated by Appeal Pro ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Appeal Pro is a technology platform that uses artificial intelligence to generate property tax appeal letters based on information you provide. The Service assists users in creating documents for property tax appeal purposes.

3. Not Legal or Tax Advice

We strongly recommend that you consult with a qualified attorney, certified public accountant, or licensed property tax professional before submitting any appeal to your local tax authority. The use of our Service does not create an attorney-client relationship between you and Appeal Pro.

You are solely responsible for determining the suitability and accuracy of any documents generated through our Service for your specific situation.

4. No Guarantee of Results

Appeal Pro makes no warranties, guarantees, or representations regarding the outcome of any property tax appeal filed using documents generated by our Service. Specifically:

• We do not guarantee that your property tax appeal will be successful.
• We do not guarantee that your assessed property value will be reduced.
• We do not guarantee the accuracy of any comparable property data, market analysis, or valuations generated by our AI system.
• We do not guarantee that the generated documents will comply with your specific jurisdiction's requirements.
• Past results or statistics cited on our website do not guarantee future outcomes.

The success of a property tax appeal depends on many factors outside of our control, including local laws, assessor policies, property-specific conditions, and the evidence presented.

5. User Responsibilities

By using the Service, you agree to:

• Provide accurate and truthful information about your property.
• Review all generated documents carefully before submission.
• Verify any data, comparable sales, or market analysis included in generated documents.
• Comply with all applicable local, state, and federal laws regarding property tax appeals.
• Not use the Service for any unlawful, fraudulent, or deceptive purpose.
• Not submit false or misleading information to any tax authority.

6. Payment Terms

All payments are processed securely through Stripe. We do not store your credit card information. Prices are listed in US dollars and are subject to change without notice. By completing a purchase, you authorize us to charge the selected payment method for the total amount of your chosen plan.

7. Refunds and Cancellations

Due to the digital nature of our service and the immediate delivery of generated appeal letters, all sales are generally final. However, we want you to be satisfied with your purchase.

Full Refund Eligibility

You may request a full refund within 7 days of purchase if:

• You have not yet downloaded or accessed your generated appeal letter
• A technical error prevented delivery of your letter
• You were charged in error (duplicate payment)

Partial Refund or Credit Consideration

We may offer a partial refund or service credit at our discretion if:

• The generated letter contained significant errors due to our system
• Your appeal deadline passed before we delivered the letter

Non-Refundable Circumstances

Refunds are not available when:

• You have downloaded or accessed your appeal letter
• Your appeal was unsuccessful (we do not guarantee outcomes)
• You provided inaccurate property information
• You simply changed your mind after generation

How to Request a Refund

Contact us at support@appealproai.com with your order confirmation number and reason for the request. We respond within 2 business days.

8. Intellectual Property

All content, branding, design, and technology associated with Appeal Pro are the property of the Company. Documents generated for you through the Service are licensed to you for personal use in connection with your property tax appeal.

You may not resell, redistribute, or commercially exploit documents generated by the Service.

9. Limitation of Liability

In no event shall the Company's total liability to you for all claims arising from the use of the Service exceed the amount you paid to the Company in the twelve (12) months preceding the claim, or fifty dollars ($50), whichever is greater.

The Company shall not be liable for any damages arising from:

• Errors, inaccuracies, or omissions in AI-generated content.
• Unsuccessful property tax appeals.
• Reliance on comparable property data or market analysis.
• Your failure to review generated documents before submission.
• Actions taken by tax authorities or assessment offices.
• Service interruptions or technical issues.

10. Indemnification

You agree to indemnify, defend, and hold harmless Appeal Pro, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Any documents you submit to tax authorities using our Service.
• Any inaccurate information you provide to the Service.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Delaware or remotely at the arbitrator's discretion.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Appeal Pro.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction in the State of Delaware.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will cease immediately.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Frequently Asked Questions

What's your refund policy?

We offer full refunds within 7 days if you haven't downloaded your letter yet. Once downloaded, sales are final since the service has been delivered. If there's a technical issue on our end, contact us and we'll make it right.

16. Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@appealproai.com