Privacy Policy

1. Information We Collect

We collect information in the following categories:

a. Property Information (User-Provided)

When you use our Service to generate an appeal letter, we collect:

• Property address, city, state, and ZIP code
• Current assessed value and estimated market value
• Property type, year built, square footage, bedrooms, garage, basement, and lot size
• Your reasons for the appeal
• Comparable property data you provide
• Your name (for the appeal letter signature)

b. Payment Information

For paid features, payment is processed securely by Stripe, Inc. We do not store, process, or have access to your full credit card number. Stripe may collect:

• Credit or debit card number (stored by Stripe only)
• Billing address
• Email address
• Transaction amount and date

c. Automatically Collected Data

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website URL
• General geographic location (city/state level)

2. How We Use Your Information

Data Type	Purpose	Legal Basis
Property details	Generate your appeal letter	Contract performance
Payment info	Process transactions	Contract performance
Email address	Service communications, receipts	Legitimate interest
Usage analytics	Improve our Service	Legitimate interest
IP address	Security, fraud prevention	Legitimate interest

3. Third-Party Data Sharing

We share your information with the following third-party service providers, solely for the purposes of operating our Service:

Provider	Purpose	Data Shared
Anthropic (Claude API)	AI-powered letter generation and comparable property search	Property details, appeal reasons, comparable sales data
Stripe, Inc.	Payment processing	Payment card details, billing address, email
Vercel, Inc.	Website hosting and serverless functions	IP address, request logs

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website uses the following cookies and tracking technologies:

• Essential cookies: Required for the website to function properly (session management, security).
• Analytics cookies: Help us understand how visitors use our website (page views, traffic sources, user behavior).
• Third-party cookies: Set by our service providers (Stripe, Vercel) for payment processing and hosting functionality.

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.

5. Data Retention

We retain your information according to the following schedule:

• Property data submitted for letter generation: Processed in real-time and not stored on our servers after your letter is generated. Data is transmitted to the Anthropic API for processing and is subject to Anthropic's data retention policies.
• Payment records: Retained for 7 years for tax and accounting compliance.
• Analytics data: Retained for up to 26 months in aggregated, anonymized form.
• Server logs: Retained for up to 30 days for security and debugging purposes.

6. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to direct us not to sell your information in the future.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at support@appealproai.com. We will respond to verifiable consumer requests within 45 days.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS/TLS encryption for all data in transit
• Secure API communication with all third-party providers
• No storage of payment card data on our servers
• Regular security reviews and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: support@appealproai.com